October's Viewpoint Results.
Thank you for sharing your thoughts in our most recent Viewpoint survey. It’s so great to hear that 78% of you are satisfied with your overall experience with us. Here’s what you had to say, and how we’re making changes to strengthen our services further:
As promised, we have recently completed a review of our compliance function to identify where we can offer better support keeping you compliant. As a result, we have:
Hired six new dedicated team members in our compliance team to assist with lapsed candidates.
Made significant improvements to the efficiency of our document verification process in HireVue so there is no need to wait for someone to finalise the verification of documents.
Variety and location of roles
75% of you are happy with the variety and location of roles, and with over 900 temporary and permanent jobs available on our website, we can see why.
However, we still endeavour to provide you with even more coverage and have recently brought on six additional recruitment consultants across all specialisms (with even more coming soon) to source more rewarding opportunities for you.
We love giving you access to vacancies before any other agencies and are excited to announce that the master vendor contracts at University Hospital of North Midlands and University Hospitals Birmingham NHS Foundation Trust have been extended.
We have also secured a new master vendor contract at Walsall Hospitals NHS Trust. If you’d like to know more about the roles available at any of our master vendors, please get in touch with the team or view the roles on our website.
Our latest survey highlighted that 84% of you are happy with communication. To boost this further, our recent hires within the recruitment teams will ensure that we can dedicate even more time and recourses to our locums.
We acknowledge that since launching Emily, our virtual assistant, there were some teething issues experienced by a small number of you and we've worked hard behind the scenes to rectify these immediately.
Timesheets and payment process
Whilst 73% of our locums are happy with the payment process, we acknowledge that there have been some frustrations with our payroll function recently. Here’s some of the changes we’ve made to improve this for you:
Appointed a new payroll manager to oversee the optimisation of our payroll team, so we can provide you with a faster and more effective service and troubleshooting
Embedded a new centralised shared services team to facilitate timesheet processing for locums working in direct engagement bookings and support the sales team
Created a payment method guide that runs through the different payment methods available, as well as updated FAQs which includes how to submit a timesheet, payroll frequency, and how long it takes to get paid
Thank you for taking the time to share your feedback with us. It is one of our top priorities that we continue to improve the service we offer you. We look forward to hearing from you in our next survey.
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