Smiling Woman

You said, we listened

Back to Blogs

June's Viewpoint Results.

As ever, we appreciate all your feedback, positive or constructive, and want you to know that we are listening and acting upon it so we can continue to improve the service we offer you and support your career. Read on to hear more about the key themes from our latest survey and the new initiatives we’ve been busy working on.

Customer service

We have recently implemented a new process to ensure that all feedback is dealt with within 48 hours and directly involves our management team to ensure that we can resolve any queries or concerns efficiently and identify gaps for improvement. We will also be upskilling each member of our team to ensure that you always receive nothing but the best, at every stage.

Direct engagement clients

We know navigating the world of client payment portals isn’t easy, which is why we will soon be providing you with a handy guide which will include all the information you need to know about each of the portals in a clear and digestible way, such as how to get set up and submitting timesheets. We will be working closely with the portals on this to ensure everything we include in our guide will be accurate and accessible.

Pay and payment methods

With so many options to choose from, picking the right payment method for you and your own personal circumstances can be confusing. If you would like to remind yourself about the different payment options available with Maxxima, click here. We plan to put all this information into an explainer video which we hope to share with you shortly and will be putting our teams through additional training to ensure they are up to date with all the latest information, should you require support (although we cannot advise you on which method to choose).

We would also like to let you know that our sales admin team, who are responsible for ensuring timesheets are processed in a timely manner and dealing with any queries, are working hard to rectify any outstanding issues regarding your pay and will make sure you are kept up to date, should you be experiencing any problems. They will also ensure that you are always in the know about how and when you get paid.

Candidate care team

Over the next six months we will be developing our candidate care team, who will be here to support you on a daily basis. Whilst you will still be able to speak to your consultant, you will also have a designated candidate care consultant who will be on hand to deal with anything and everything, making sure you’re always happy and providing you with the best level of service and care.

Thank you once again for taking the time to complete our Viewpoint surveys. Your feedback is invaluable and we’d really appreciate it if you continue to share your thoughts, as you continue your career journey with us.

​Don't miss our latest company news and insight