September's viewpoint results:
Firstly, thank you to everyone who took the time to complete our autumn Viewpoint survey. It’s great to see that we are still providing high levels of customer satisfaction, with 75% of participants saying they are happy with their overall experience of working with Maxxima.
We’re also pleased that we’ve seen higher satisfaction levels across many areas than in our last survey, including knowledge and support (81%) and communication (79%). That being said, your regular and honest feedback continues to provide great value in helping us identify the areas we still need to improve. Read on to learn more about what we’re working on next based on your latest responses.
New process for dealing with survey responses
The team recently got together to discuss how we can enhance the Viewpoint experience further and brainstorm new ways to understand and address your feedback on a deeper level. From now on, all feedback will be reviewed by a manager who will promptly and personally contact those of you whose feedback requires further steps to resolve.
We’re excited to let you know about the new section on our website that has just launched, dedicated to Direct Engagement. It covers everything you need to know and includes an easy-to-follow user guide for each portal we work with. Don’t worry; if working with a Direct Engagement client, we’ll always tell you which portal you’ll be using.
As mentioned in our previous email, we’re in the process of creating a video explaining the different payment methods we have available to choose from so you can make the best choice for you. We hope to have this ready over the next month and will share it with you as soon as possible.
Variety of roles
Our permanent recruitment team has continued to expand, meaning we can offer you a wider variety of permanent roles than ever before. We have opportunities across all specialisms, and our experienced and passionate team is on hand to support you through the next stage of your career.
We hope you can see how important these surveys are to us and how with your help, we can shape our service to focus on what really matters to you.
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