Patient Administrator - Permanent - Frimley

Posted 25 April 2023
Salary £20000 - £21000 per annum
LocationFrimley
Job type Permanent
DisciplineMaxxima Career
Reference46599
Contact NameCandidate Attraction

Job description

Maxxima are recruiting for an experienced Administrator who will have the privilege of working with one of our prestigious client’s, InHealth. The successful candidate will be working 4 days a week at a hospital in Frimley on rotating shift patterns of 7am to 4.30pm, 9am to 6.30pm and 11.30am to 9.00pm.

About the role:
As a Patient Administrator, you will play a pivotal role in how we support our patients throughout their healthcare journey.  You will provide a high-quality administrative and secretarial service for the unit to ensure an efficient service, using IT systems and digital technology to ensure patients feel informed throughout the process, and provide administrative support to colleagues for the imaging services we provide. You will be required to work 4x9 hour shifts a week.

What’s in it for you as a Patient Administrator:

  • 27 days annual leave (plus bank holidays)

  • Extra £50 available for weekend shifts completed

  • Generous company contribution pension scheme

  • Private medical insurance options

  • Life assurance

  • Hybrid and flexible working opportunities

  • Fantastic learning and development opportunities

  • 24/7 access to a dedicated well-being hub and an Employee Assistance Programme

  • Enhanced parental leave

  • Monthly award programme and online peer-to-peer recognition

  • Long service recognition, with vouchers and additional annual leave

  • Refer a friend bonus

  • Discounts on healthcare services

  • Smart tech, Cycle to Work and thousands of discounts and cashback options

  • Paid-for professional memberships and more!

Your main responsibilities as a Patient Administrator:

  • Welcoming patients in a professional, courteous manner, coordinating their arrival through to departure

  • Dealing with telephone and direct enquiries in a prompt and effective manner, ensuring the provision of information and prioritisation of queries as appropriate

  • Booking clinically validated appointments on the internal system

  • Ensuring all payments are invoiced promptly and accurately and that payments are taken on the day

  • Tracking and distributing imaging data and reports as required

  • Utilising relevant IT systems to support the delivery of a high-quality imaging service

  • Assist with monthly reports

  • Complying with ISO standards, respecting and protecting confidentiality

  • Reporting any incidents, feedback or complaints effectively

  • Ensuring patient and customer focus is central to the commercial success of the business

What we are looking for in a Patient Administrator:

  • A proficient understanding of IT packages and administration tasks

  • The ability to prioritise tasks whilst maintaining accuracy and attention to detail

  • Effective communication skills, both on the phone and face to face

  • A strong understanding of confidentiality and data protection

  • A supportive, trustworthy and reliable approach to their work

  • An empathetic and caring approach