Getting started with the Retinue portal
Before you start using Retinue, a member of our team will need to create a log in for you. Once we’ve set you up, you will receive an email directly from Retinue with your login details.
Logging in for the first time
When you log in for the first time, you will have tasks to complete a few onboarding actions, including accepting your terms and conditions, choosing your pension options and answering some tax questions. Once you have completed all tasks, you are free to upload any hours worked to the system. Please note: Incomplete tasks may mean a delay in receiving your payment.
When do I submit timesheets and receive my pay?
Please ensure timesheets are uploaded to the Retinue portal prior to the Trust deadlines below to ensure you receive your pay on Friday of the following week.
Bradford District Care NHS Foundation Trust - 10am Monday
Cwm Taf Morgannwg University Health Board - 12pm Monday
London North West University Healthcare NHS Trust - 8am Monday
NHS Dumfries and Galloway - 12pm Thursday
NHS Forth Valley - 9am Thursday
NHS Lanarkshire - 12pm Wednesday
University Hospital Bristol and Weston NHS Foundation Trust - 5.30pm Friday
University Hospital of Morecambe Bay NHS Foundation Trust - 10am Monday
What do the different timesheet statuses mean?
With Retinue, you can view the status of your timesheets in the portal. There are six different statuses, as follows:
Open - Timesheet not completed or submitted
Pending – Timesheet has been submitted but not yet authorised
Disputed – The timesheet has been disputed by client
Approved - Timesheet has been approved for payment
Processed – Timesheet is being processed
Paid - Timesheet has been paid
How do I access my payslips?
You can request copies of your payslips by emailing firstname.lastname@example.org. Please include the following details in your request:
What month's payslip needed
Email address to send the payslip to
Ensuring you’re on the right tax code
To ensure you are on the correct tax code, please complete the HMRC starter form and return it to us along with the P45 from your previous role via email email@example.com. This is the best way to ensure you are on the correct tax code and therefore, paying the correct amount of tax.
When working via Retinue, the pension options differ from trust to trust. Your recruitment consultant will provide you with the relevant pension information once your booking is confirmed at the trust.
If you have any questions or need any support setting up your login, please do not hesitate to contact the Retinue team at firstname.lastname@example.org or 0845 241 0824.
You can also refer to the Retinue App Help & FAQs section for further guidance.
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