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Retinue portal login

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​Getting started with the Retinue portal

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Before you start using Retinue, a member of our team will need to create a log in for you. Once we’ve set you up, you will receive an email directly from Retinue with your login details. 

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Logging in for the first time

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When you log in for the first time, you will have tasks to complete a few onboarding actions, including accepting your terms and conditions, choosing your pension options and answering some tax questions. Once you have completed all tasks, you are free to upload any hours worked to the system. Please note: Incomplete tasks may mean a delay in receiving your payment.

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When do I submit timesheets and receive my pay?

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Please ensure timesheets are uploaded to the Retinue portal prior to the Trust deadlines below to ensure you receive your pay on Friday of the following week.

• Bradford District Care NHS Foundation Trust - 10am Monday

• Cwm Taf Morgannwg University Health Board - 12pm Monday

• London North West University Healthcare NHS Trust - 8am Monday

• NHS Dumfries and Galloway - 12pm Thursday

• NHS Forth Valley - 9am Thursday

• NHS Lanarkshire - 12pm Wednesday

• University Hospital Bristol and Weston NHS Foundation Trust - 5.30pm Friday

• University Hospital of Morecambe Bay NHS Foundation Trust - 10am Monday

What do the different timesheet statuses mean?

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With Retinue, you can view the status of your timesheets in the portal. There are six different statuses, as follows:

Open - Timesheet not completed or submitted
Pending – Timesheet has been submitted but not yet authorised
Disputed – The timesheet has been disputed by client
Approved - Timesheet has been approved for payment
Processed – Timesheet is being processed
Paid - Timesheet has been paid

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How do I access my payslips?

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You can request copies of your payslips by emailing paymentsupport@retinue-solutions.com. Please include the following details in your request:

• Full name

• D.O.B

• NI Number

• Home address

• What month's payslip needed

• Payroll Number

• Email address to send the payslip to

Ensuring you’re on the right tax code

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To ensure you are on the correct tax code, please complete the HMRC starter formand return it to us along with the P45 from your previous role via email atadmin.maxxima@maxximagroup.com. This is the best way to ensure you are on the correct tax code and therefore, paying the correct amount of tax.

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Pension scheme

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When working via Retinue, the pension options differ from trust to trust. Your recruitment consultant will provide you with the relevant pension information once your booking is confirmed at the trust. 

Further support

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If you have any questions or need any support setting up your login, please do not hesitate to contact the Retinue team at paymentsupport@retinue-solutions.com or 0845 241 0824.

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