Earlier this year we announced the launch of Viewpoint, our experience management programme that will help us improve the service you receive from Maxxima Group. By implementing Viewpoint, we're giving you the opportunity to share your perspective and shape our service.
As always, we're committed to putting you first, meeting your requirements and providing you with excellent work opportunities. That's why feedback gathered throughout this programme will help us focus on the things that really matter to you.
Thank you to everyone who completed our candidate survey earlier this year. 212 of you shared feedback on your experiences of working with us, which has provided some great insights on what we're doing well and where we can improve.
We have since contacted 127 of you to discuss your comments in-depth, which has been incredibly helpful in giving us a better understanding of the survey results and where we can make changes to elevate our service.
Timesheets and Payroll
We are committed to negotiating competitive rates with our clients on your behalf, but rates of pay can vary depending on the payment option you choose. It's important to remember that all Locum pay rates across the industry are subject to both Employer’s and Employee’s National Insurance deductions which may be why your rate of pay differs to that advertised. If you are working through a direct engagement model, payment will depend on the Trust and the payment portal/payroll team that they use.
At Maxxima we issue payments three times a week: Monday, Wednesday and Friday. This means that if you miss a timesheet deadline, you only have to wait a few days until the next one, instead of a whole week. For timesheet deadlines please visit the website.
To make things clearer, we’re launching a new Timesheets and Payroll webpage this week to provide you with more information on how payroll and timesheets work at Maxxima. We will break down each payment option with the pros and cons and deadlines for timesheet submissions and expected payment dates. We're also adding a 'Frequently Asked Questions’ area on the website to give answers to our most commonly raised queries.
We're also looking into notifications solutions so that you get confirmation receipts when you submit timesheets and reminders for timesheet submissions. We’ll be able to provide more updates on this in our next Viewpoint newsletter.
Your feedback also highlighted delays in the speed of payment. We’re addressing this issue as a matter of urgency and will update you as soon as possible.
Joining Ease
We know that joining an agency can feel time consuming, so we’re working harder than ever to ensure your joining experience is the best it can be.
Your feedback raised a few areas for improvement in the compliance process at Maxxima. Due to the flexible nature of agency staff working across multiple trusts, the compliance standards need to be rigorous to ensure patient safety. We've gone away and looked at ways to create a better user experience for our candidates...
Meet Emily, Maxxima's new virtual assistant
We’re currently in the process of implementing a new virtual assistant, also known as Emily, to help us speed up the compliance process and make it a more user-friendly experience.
Emily will:
Automatically send an SMS to notify you when your important documents are expiring
Enable you to upload documents from your mobile anytime, anywhere
Allow you to schedule a callback from the Maxxima team if you need further support
Plus much more!
We're also running through a complete review of our compliance function and looking to increase the size of the Compliance Team to handle the increasing numbers of new candidates joining Maxxima and enable them to offer better support.
If you do have a question about compliance please contact your Recruitment Consultant, alternatively, you can email the team at Compliance@maxximagroup.com
Knowledge and support
At Maxxima we pride ourselves on the expert knowledge of our consultants and the tailored support we offer our candidates. As a Maxxima candidate, you can be sure that you’re in the best hands when it comes to finding the right role for you. As always, our consultants are available to answer any questions or queries you may have along the recruitment journey. We promise to continue this.
Communication
We strive to stay in close communication with our candidates from the moment they register, through the onboarding process, when finding the best role for them and during the placement itself. You can also reach out to us anytime you have a question or need support. We always welcome your call!
If you aren’t sure who to contact, please get in touch on 020 7749 8282
We look forward to hearing your feedback in the next Viewpoint survey.
.gif)
